Refund policy

Returns & Refund Policy

At Sol & Soul, we want you to love every piece you receive. If something isn't quite right, here's how we can help.

Returns We accept returns within 14 days of delivery. Items must be unworn, in original condition, and returned in their original packaging. Physical tags are not required, but items must be in the same condition as received — any signs of wear may affect eligibility for a refund or exchange.

Refunds Full-price items are eligible for a refund or exchange. Refunds are issued to the original payment method once the return has been approved.

Sale Items Sale items are eligible for store credit only. No refunds are available on sale items.

Exchanges Exchanges are available for a different size or style, subject to availability. Return shipping for exchanges is the responsibility of the customer. We recommend exchanges as the fastest way to get your perfect fit.

Return Shipping Customers are responsible for return shipping costs. Original shipping costs are non-refundable. For international orders, return shipping costs may be higher — we recommend checking sizing carefully before purchasing.

Faulty or Incorrect Items If you receive a faulty or incorrect item, please contact us within 48 hours of delivery at solsoul2025@gmail.com. We will arrange a replacement or refund as quickly as possible.

Contact For any questions, reach us at solsoul2025@gmail.com