Contact Us
For all international shipping enquiries, please email our team directly so we can provide you with accurate shipping options and pricing tailored to your location.
hello@solandsoul.com.au
Be sure to include your delivery address and items you are interested in, and we will get back to you as soon as possible.
We look forward to helping you get your order wherever you are in the world.
FAQ
How do I create an account?
How do I create an account?
Go to the "Login / Register" section on the website and follow the instructions. You'll need to provide your name, email, and create a password.
Does the product come with a warranty?
Does the product come with a warranty?
Yes, the product includes a warranty as per manufacturer or store policy.
How long will it take to receive my order?
How long will it take to receive my order?
Delivery times depend on your location and the shipping method you choose. Typically, orders are processed within 1-3 business days, and shipping can take anywhere from 3 to 10 business days depending on the destination.
How do I return or exchange an item?
How do I return or exchange an item?
Fill out the return form on our website or contact us — we’ll guide you through the process.
Do I have to pay for the return shipping?
Do I have to pay for the return shipping?
In most cases, return shipping is the responsibility of the customer. However, if the item was damaged or incorrectly shipped, the return will be free of charge.
How can I view my order history?
How can I view my order history?
Order history is available in your account under the “My Orders” section.
